terms & privacy

Terms of Service

These Terms of Service apply to the website, appointment requests, and customer messaging services of Niablu LLC, doing business as dynfly (“dynfly,” “we,” “us,” or “our”), located at 3296 Rochester Road, Troy, Michigan 48083.

Appointments and salon services

Customers may contact us or use our booking provider to request appointments. An appointment is confirmed when you receive confirmation from dynfly or our booking provider. Sending a message alone does not reserve, change, or cancel an appointment.

Service availability, timing, and pricing may vary based on the service, stylist, hair length and condition, and products required. Please confirm your service and price with the salon before treatment. Individual results may vary.

Late arrivals

We will hold your appointment for 15 minutes after your scheduled start time. If you arrive more than 15 minutes late, we cannot guarantee service and may need to reschedule your appointment.

If you’re running late, please call us at (248) 740-9393 so we can advise you on availability.

Payments, deposits, and refunds

We do not require a deposit. However, a valid credit or debit card must be kept on file when booking to secure your appointment. Keeping a card on file does not, by itself, authorize undisclosed charges.

All salon service sales are final and non-refundable, except as required by law.

Retail product sales are final. Defective products purchased from dynfly may be exchanged after inspection by our team. Please return the product with proof of purchase and enough product remaining for us to assess the reported defect. Limited use to discover a defect is acceptable; empty or substantially used products are not eligible for exchange.

Exchanges apply to product or packaging defects, rather than personal preference or dissatisfaction with results. We do not provide refunds for retail purchases, except as required by law. Nothing in this policy limits your rights under applicable law.

Memberships

Our membership programs are subject to separate membership terms, including billing, benefits, and cancellation requirements, available at dynfly.com/membership.

Customer messaging

Our messaging service helps customers ask questions about salon services, hours, pricing, and appointments. Responses may be automated or assisted by artificial intelligence. Automated information may be incomplete or inaccurate; please contact the salon directly to confirm pricing, availability, or an appointment change.

Responses may not be immediate. Message and data rates may apply depending on your mobile plan. You may stop messaging at any time and use the unsubscribe or blocking controls available in your messaging app. You may also contact us to request that we stop sending messages.

Please do not send credit card numbers, passwords, or sensitive personal information through chat. Use our approved booking or payment channels for transactions.

Acceptable use

Please use our website and messaging services lawfully. Do not send fraudulent, abusive, or unlawful content or attempt to interfere with these services.

Privacy

Our Privacy Policy, provided below on this page, explains how we collect, use, and share personal information.

Your rights

Nothing in these terms limits any rights you may have under applicable consumer protection laws.

Changes to these terms

We may update these terms to reflect changes to our services or practices. The current version will appear on this page. Changes will apply going forward, subject to applicable law and any existing agreements.

Privacy Policy

Niablu LLC, doing business as dynfly, respects your privacy. This policy explains how we collect, use, and share personal information when you visit our website, book appointments, purchase products or services, or communicate with us.

Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, and phone number.

• Appointment details, service preferences, purchase history, and membership information.

• Information you provide in messages, inquiries, or feedback.

• Payment and transaction information associated with purchases and bookings.

• Website usage information, such as pages visited, browser and device information, and interactions with our website.

How we use information

We use customer information to manage appointments, provide salon services, process payments, administer memberships, maintain customer records, respond to questions, and send appointment-related communications.

We also use information to send promotional emails and text messages, subject to applicable consent requirements, and to understand and improve our website and services.

Booking and payments

We use Meevo to manage bookings and customer records and MeevoPay to process payments and store cards on file.

Payment card details submitted through our payment system are stored with MeevoPay. Please do not send card numbers or other sensitive financial information by email or chat.

Email and text messages

We send appointment-related messages and promotional communications by email and text.

You may unsubscribe from promotional emails using the unsubscribe link in the email. To stop promotional text messages, follow the opt-out instructions in the message or contact us at the email address or phone number below.

Message frequency varies. Message and data rates may apply. Consent to promotional messages is not a condition of purchasing salon services or products.

Opting out of promotional emails does not necessarily stop non-marketing communications, such as appointment confirmations or transaction receipts. If you no longer want appointment messages, please contact us to discuss your communication preferences.

Google business messaging

If you contact us through Google’s business messaging features, we may receive your messages, contact or profile information made available through the service, and information about your interaction.

We use this information to respond to inquiries and assist with salon services and appointments. Responses may be automated or assisted by artificial intelligence.

Google, messaging providers, and mobile carriers may process message content and related information to operate and deliver the service. Please avoid sending payment card details, passwords, or other sensitive information through messaging.

Website, cookies, and analytics

Our website is hosted on Squarespace, and we use Google Analytics to understand how visitors find and use our website.

These services may use cookies and similar technologies to collect information about your browser, device, and website activity. We use this information to operate the website, understand traffic, and improve the visitor experience.

You can manage or block cookies through your browser settings. Blocking cookies may affect some website features. Google also provides information about its privacy practices and available controls at policies.google.com/privacy.

How we share information

We share information as needed with providers that help operate our business, including:

• Meevo for appointments and customer management.

• MeevoPay and payment-processing partners for payments and stored cards.

• Squarespace for website hosting.

• Google Analytics for website measurement.

• Email, text, and business messaging providers for customer communications.

These providers process information as needed to deliver their services and may also have their own privacy policies.

We may also disclose information when required by law or when reasonably necessary to address fraud, protect safety, or defend legal rights.

Information retention and security

We retain information as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations.

We take reasonable steps to protect personal information. However, no online service, transmission method, or storage system can be guaranteed completely secure.

Your choices and requests

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. Some information may need to be retained for legal, accounting, or other legitimate business purposes.

We may need to verify your identity before completing a request.

Changes to this policy

We may update this policy as our services or practices change. The current version will appear on this page.

Contact us

For questions about our terms, privacy practices, or customer information, contact:

Niablu LLC, doing business as dynfly
3296 Rochester Road
Troy, MI 48083
Phone: (248) 740-9393
Email: alphonse@dynfly.com